Terms of use

Last updated 7 October 2026.

These terms govern your use of the LandlordFile website at landlordfile.co.uk and the LandlordFile service. By using either, you agree to these terms. If you do not agree, please do not use the service.

1. Who these apply to

These terms apply between you (the user of the website or service) and Metal Dog Services Ltd, a company registered in England and Wales (company number 17199387), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, trading as LandlordFile (“we”, “us”, or “LandlordFile”).

2. What LandlordFile is

LandlordFile is software that assists UK landlords in preparing and submitting quarterly Making Tax Digital (MTD) Income Tax Self Assessment (ITSA) returns to HM Revenue & Customs (HMRC).

LandlordFile is not accounting advice, not tax advice, and not a substitute for professional accountancy. You remain responsible for the accuracy of the data you submit and for meeting your own tax obligations. If your circumstances are complex, you should consult a qualified accountant or tax adviser.

3. Your responsibilities

• Provide accurate and complete information, including rental income and expense figures.
• Keep your HMRC credentials secure and revoke access if you believe they have been compromised.
• Keep independent copies of your records — LandlordFile is a convenience, not your system of record.
• Comply with your own tax obligations, including submitting returns on time and paying any tax due.
• Use the service only for lawful purposes.

4. Payment and cancellation

You can pay for LandlordFile one filing at a time or by annual subscription. Prices are shown on our website: currently £9.99 per quarterly filing, or £29 a year, including any VAT due. You may cancel an annual subscription at any time; your access continues until the end of the current billing period and no refund is due for unused time unless required by law.

Launch offer: if you start an annual subscription by 7 February 2027, your first year costs £19 instead of £29, including any VAT due. You add a card when you start, but we charge nothing until HMRC accepts your first filing. We then charge £19 and your first year runs from that day. After that the subscription renews at £29 a year until you cancel. If you cancel before HMRC accepts a filing, you pay nothing, and a submission HMRC rejects is never charged. The offer is one per person (one per National Insurance number). A free filing already on your account, from an earlier offer or an invite, is used before we charge for the annual plan.

When you start a subscription you ask us to start it straight away, so that you can file at once. You can cancel within 14 days of starting it, or at any time after that, in the app's billing settings.

A one-off £9.99 payment covers one quarterly filing, for the quarter shown when you pay. Re-submitting that same quarter is free. If you think you are owed a refund, contact support@landlordfile.co.uk.

5. Limitation of liability

• LandlordFile is not liable for HMRC penalties, interest or other adverse outcomes that arise from inaccurate, incomplete or late data supplied by you.
• To the maximum extent permitted by law, LandlordFile is not liable for indirect, consequential or special losses, loss of profit, loss of business, loss of anticipated savings, or loss of data.
• Our total aggregate liability in connection with the service in any 12-month period is limited to the fees you have paid to LandlordFile in that period.
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by English law.

6. Termination

Either party may terminate on reasonable notice. We may suspend or terminate your access immediately if you breach these terms or misuse the service. On termination we will, on request, provide a reasonable export of your data before deletion, subject to the retention periods set out in our privacy policy.

7. Changes to these terms

We may update these terms from time to time. If the changes are material, we will notify registered users by email at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

8. Governing law and jurisdiction

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these terms or the service.

9. Contact for disputes

For any legal or contractual enquiry, contact legal@landlordfile.co.uk.